Async Japanese Restaurant Booking Operator

Admin Console

Request 02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f

calling web

Book a table at Test Restaurant on 2026-03-10 at 19:00 for 2 people. My name is Tri Pham. Restaurant phone: +819050034303

Parsed JSON

{
  "policy": {
    "record_call": false,
    "max_attempts": 1,
    "max_wait_seconds": 420,
    "allow_alternative_dates": false,
    "allow_alternative_times": true
  },
  "status": "received",
  "channel": "web",
  "user_id": "74c09fc0-297f-4445-a74f-d3ad7bf3059e",
  "call_ready": true,
  "request_id": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
  "restaurant": {
    "language": "ja",
    "phone_e164": "+819050034303",
    "display_name": "Test Restaurant"
  },
  "booking_request": {
    "timezone": "Asia/Tokyo",
    "fallbacks": [],
    "date_local": "2026-03-10",
    "party_size": 2,
    "time_local": "19:00",
    "customer_name": "Tri Pham",
    "special_requests": [],
    "customer_name_kana": null,
    "callback_phone_e164": null
  },
  "parse_confidence": 0.98,
  "clarification_questions": []
}

Final outcome

{
  "status": "calling",
  "needsClarification": false
}

Transition history

[
  {
    "id": "c18f1f62-ecd6-4a4c-8475-331bbaf83d69",
    "bookingRequestId": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
    "fromStatus": "ready_to_call",
    "toStatus": "calling",
    "reason": "outbound_call_queued",
    "metadataJson": {
      "attempt_id": "11b7dfe9-c2ef-4540-a43a-8f2ea404253e",
      "attempt_no": 1,
      "restaurant_phone_e164": "+819050034303"
    },
    "createdAt": "2026-03-07T07:39:31.462Z"
  },
  {
    "id": "e6d58583-6dbc-48e1-9e47-7f371f11d768",
    "bookingRequestId": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
    "fromStatus": "parsing",
    "toStatus": "ready_to_call",
    "reason": "parse_succeeded",
    "metadataJson": {
      "clarification_questions": []
    },
    "createdAt": "2026-03-07T07:39:28.935Z"
  },
  {
    "id": "ad9e6174-1701-45d3-8d81-2b42697a0fd0",
    "bookingRequestId": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
    "fromStatus": "received",
    "toStatus": "parsing",
    "reason": "parse_requested",
    "metadataJson": {},
    "createdAt": "2026-03-07T07:39:25.006Z"
  },
  {
    "id": "cca0ac12-f060-4368-9312-41e4d626acdb",
    "bookingRequestId": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
    "fromStatus": null,
    "toStatus": "received",
    "reason": "intake_received",
    "metadataJson": {
      "source_channel": "web"
    },
    "createdAt": "2026-03-07T07:39:21.906Z"
  }
]

Attempts

[
  {
    "id": "11b7dfe9-c2ef-4540-a43a-8f2ea404253e",
    "bookingRequestId": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
    "attemptNo": 1,
    "restaurantPhoneE164": "+819050034303",
    "twilioCallSid": "CAf072de1ae206656b1774dd11ccfad130",
    "realtimeSessionId": null,
    "status": "calling",
    "outcomeCode": null,
    "outcomeJson": null,
    "startedAt": "2026-03-07T07:39:31.922Z",
    "endedAt": null,
    "createdAt": "2026-03-07T07:39:31.462Z",
    "updatedAt": "2026-03-07T07:39:32.949Z"
  }
]

Messages

[
  {
    "id": "bb3264b6-7067-4961-82d0-aab9bd9fb20c",
    "bookingRequestId": "02e6e20a-d5b6-4811-adcb-0d0b7e6d5a3f",
    "direction": "inbound",
    "channel": "web",
    "subject": null,
    "bodyText": "Book a table at Test Restaurant on 2026-03-10 at 19:00 for 2 people. My name is Tri Pham. Restaurant phone: +819050034303",
    "providerId": null,
    "deliveryStatus": "pending",
    "createdAt": "2026-03-07T07:39:22.546Z"
  }
]

Call events

[]