Async Japanese Restaurant Booking Operator

Admin Console

Request b3aac8bc-b910-4895-9f44-4aa754fff0f5

unavailable web

2026年3月20日の19時に2名で予約をお願いします。名前はファム トリです。レストラン: テスト寿司 電話: +819050034303

Parsed JSON

{
  "policy": {
    "record_call": false,
    "max_attempts": 1,
    "max_wait_seconds": 420,
    "allow_alternative_dates": false,
    "allow_alternative_times": true
  },
  "status": "received",
  "channel": "web",
  "user_id": "e65377e6-c1fe-4d44-9dcd-4770dc9f3773",
  "call_ready": true,
  "request_id": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
  "restaurant": {
    "language": "ja",
    "phone_e164": "+819050034303",
    "display_name": "テスト寿司"
  },
  "booking_request": {
    "timezone": "Asia/Tokyo",
    "fallbacks": [],
    "date_local": "2026-03-20",
    "party_size": 2,
    "time_local": "19:00",
    "customer_name": "ファム トリ",
    "special_requests": [],
    "customer_name_kana": null,
    "callback_phone_e164": null
  },
  "parse_confidence": 0.98,
  "clarification_questions": []
}

Final outcome

{
  "status": "unavailable",
  "needsClarification": false
}

Transition history

[
  {
    "id": "c6b31b64-3110-494c-a4a9-9d95bc42022e",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "fromStatus": "negotiating",
    "toStatus": "unavailable",
    "reason": "restaurant_unavailable",
    "metadataJson": {
      "notes": "レストランが「ごめんなさい、ノーケー」と言いました。",
      "availability": "unavailable",
      "proposed_date_local": "2026-03-20",
      "proposed_time_local": "19:00"
    },
    "createdAt": "2026-03-07T08:01:53.734Z"
  },
  {
    "id": "893c64ee-8ac8-4420-a137-aa4344f10460",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "fromStatus": "calling",
    "toStatus": "negotiating",
    "reason": "restaurant_answer_received",
    "metadataJson": {
      "notes": "レストランが「ごめんなさい、ノーケー」と言いました。",
      "availability": "unavailable",
      "proposed_date_local": "2026-03-20",
      "proposed_time_local": "19:00"
    },
    "createdAt": "2026-03-07T08:01:52.525Z"
  },
  {
    "id": "e636c089-8b93-483b-b8f3-c7429cc8a94b",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "fromStatus": "ready_to_call",
    "toStatus": "calling",
    "reason": "outbound_call_queued",
    "metadataJson": {
      "attempt_id": "73b9eaed-ef1a-4a87-b8ae-27d80472d8b7",
      "attempt_no": 1,
      "restaurant_phone_e164": "+819050034303"
    },
    "createdAt": "2026-03-07T08:00:33.584Z"
  },
  {
    "id": "d147291d-2561-4fae-9857-a0db478674fe",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "fromStatus": "parsing",
    "toStatus": "ready_to_call",
    "reason": "parse_succeeded",
    "metadataJson": {
      "clarification_questions": []
    },
    "createdAt": "2026-03-07T08:00:26.818Z"
  },
  {
    "id": "7e425e89-b3df-4cbc-84f0-a483aaebec86",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "fromStatus": "received",
    "toStatus": "parsing",
    "reason": "parse_requested",
    "metadataJson": {},
    "createdAt": "2026-03-07T08:00:23.252Z"
  },
  {
    "id": "e32a9b43-8e06-4072-b1e3-da12c4c3fd67",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "fromStatus": null,
    "toStatus": "received",
    "reason": "intake_received",
    "metadataJson": {
      "source_channel": "web"
    },
    "createdAt": "2026-03-07T08:00:16.886Z"
  }
]

Attempts

[
  {
    "id": "73b9eaed-ef1a-4a87-b8ae-27d80472d8b7",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "attemptNo": 1,
    "restaurantPhoneE164": "+819050034303",
    "twilioCallSid": "CA00575ab637fae77cdc12bd19ac2cad78",
    "realtimeSessionId": null,
    "status": "calling",
    "outcomeCode": null,
    "outcomeJson": null,
    "startedAt": "2026-03-07T08:00:34.038Z",
    "endedAt": null,
    "createdAt": "2026-03-07T08:00:33.584Z",
    "updatedAt": "2026-03-07T08:00:35.022Z"
  }
]

Messages

[
  {
    "id": "e3258b99-2f4a-430c-a8e2-6730d8f92fee",
    "bookingRequestId": "b3aac8bc-b910-4895-9f44-4aa754fff0f5",
    "direction": "inbound",
    "channel": "web",
    "subject": null,
    "bodyText": "2026年3月20日の19時に2名で予約をお願いします。名前はファム トリです。レストラン: テスト寿司 電話: +819050034303",
    "providerId": null,
    "deliveryStatus": "pending",
    "createdAt": "2026-03-07T08:00:17.495Z"
  }
]

Call events

[
  {
    "id": "37abc353-f7c7-4964-bdc7-d0f763f95377",
    "bookingAttemptId": "73b9eaed-ef1a-4a87-b8ae-27d80472d8b7",
    "eventType": "voice.tool.mark_restaurant_answer",
    "payloadJson": {
      "notes": "レストランが「ごめんなさい、ノーケー」と言いました。",
      "availability": "unavailable",
      "proposed_date_local": "2026-03-20",
      "proposed_time_local": "19:00"
    },
    "createdAt": "2026-03-07T08:01:52.325Z"
  },
  {
    "id": "8be49b8a-2d73-456f-ada9-f5f04e3a2e96",
    "bookingAttemptId": "73b9eaed-ef1a-4a87-b8ae-27d80472d8b7",
    "eventType": "elevenlabs.mark_restaurant_answer",
    "payloadJson": {
      "tool_name": "mark_restaurant_answer",
      "parameters": {
        "notes": "レストランが「ごめんなさい、ノーケー」と言いました。",
        "availability": "unavailable",
        "proposed_date_local": "2026-03-20",
        "proposed_time_local": "19:00"
      },
      "booking_attempt_id": "73b9eaed-ef1a-4a87-b8ae-27d80472d8b7",
      "booking_request_id": "b3aac8bc-b910-4895-9f44-4aa754fff0f5"
    },
    "createdAt": "2026-03-07T08:01:52.120Z"
  }
]