Request c6868899-ed18-425b-8f52-2a4bfc5553dd
calling web
Book a table for 2 people under the name Pham at Test Restaurant on 2026-03-15 at 19:00. Restaurant phone: +817040195734
Parsed JSON
{
"policy": {
"record_call": false,
"max_attempts": 1,
"max_wait_seconds": 420,
"allow_alternative_dates": false,
"allow_alternative_times": true
},
"status": "received",
"channel": "web",
"user_id": "74c09fc0-297f-4445-a74f-d3ad7bf3059e",
"call_ready": true,
"request_id": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"restaurant": {
"language": "ja",
"phone_e164": "+817040195734",
"display_name": "Test Restaurant"
},
"booking_request": {
"timezone": "Asia/Tokyo",
"fallbacks": [],
"date_local": "2026-03-15",
"party_size": 2,
"time_local": "19:00",
"customer_name": "Pham",
"special_requests": [],
"customer_name_kana": null,
"callback_phone_e164": null
},
"parse_confidence": 0.98,
"clarification_questions": []
}Final outcome
{
"status": "calling",
"needsClarification": false
}Transition history
[
{
"id": "5f620b6e-b4df-4595-ad30-907f1766fe5e",
"bookingRequestId": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"fromStatus": "ready_to_call",
"toStatus": "calling",
"reason": "outbound_call_queued",
"metadataJson": {
"attempt_id": "e84e1083-864e-4a77-bccb-9f80298ab516",
"attempt_no": 1,
"restaurant_phone_e164": "+817040195734"
},
"createdAt": "2026-03-07T05:25:49.845Z"
},
{
"id": "444619a1-30c4-467a-a387-3c999017dc58",
"bookingRequestId": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"fromStatus": "parsing",
"toStatus": "ready_to_call",
"reason": "parse_succeeded",
"metadataJson": {
"clarification_questions": []
},
"createdAt": "2026-03-07T05:25:47.325Z"
},
{
"id": "a41c2652-8064-4f0f-9c5a-74808ac82afb",
"bookingRequestId": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"fromStatus": "received",
"toStatus": "parsing",
"reason": "parse_requested",
"metadataJson": {},
"createdAt": "2026-03-07T05:25:43.415Z"
},
{
"id": "e2441945-6edc-48c1-8147-ae92c5aa3050",
"bookingRequestId": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"fromStatus": null,
"toStatus": "received",
"reason": "intake_received",
"metadataJson": {
"source_channel": "web"
},
"createdAt": "2026-03-07T05:25:41.264Z"
}
]Attempts
[
{
"id": "e84e1083-864e-4a77-bccb-9f80298ab516",
"bookingRequestId": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"attemptNo": 1,
"restaurantPhoneE164": "+817040195734",
"twilioCallSid": "CA83baef597b9d7d743654f9dfbf6404ea",
"realtimeSessionId": null,
"status": "calling",
"outcomeCode": null,
"outcomeJson": null,
"startedAt": "2026-03-07T05:25:50.318Z",
"endedAt": null,
"createdAt": "2026-03-07T05:25:49.845Z",
"updatedAt": "2026-03-07T05:25:51.127Z"
}
]Messages
[
{
"id": "81642e2d-56ff-4166-a1cc-c8176d4f663f",
"bookingRequestId": "c6868899-ed18-425b-8f52-2a4bfc5553dd",
"direction": "inbound",
"channel": "web",
"subject": null,
"bodyText": "Book a table for 2 people under the name Pham at Test Restaurant on 2026-03-15 at 19:00. Restaurant phone: +817040195734",
"providerId": null,
"deliveryStatus": "pending",
"createdAt": "2026-03-07T05:25:41.915Z"
}
]Call events
[]