Request f2a51dbb-0c34-47f3-b187-6086defc2b19
needs_clarification web
Book a table for 2 at Test Restaurant on March 15th at 7pm. Restaurant phone: +817040195734
Parsed JSON
{
"policy": {
"record_call": false,
"max_attempts": 1,
"max_wait_seconds": 420,
"allow_alternative_dates": false,
"allow_alternative_times": true
},
"status": "received",
"channel": "web",
"user_id": "74c09fc0-297f-4445-a74f-d3ad7bf3059e",
"call_ready": false,
"request_id": "f2a51dbb-0c34-47f3-b187-6086defc2b19",
"restaurant": {
"language": "ja",
"phone_e164": "+817040195734",
"display_name": "Test Restaurant"
},
"booking_request": {
"timezone": "Asia/Tokyo",
"fallbacks": [],
"date_local": null,
"party_size": 2,
"time_local": "19:00",
"customer_name": null,
"special_requests": [],
"customer_name_kana": null,
"callback_phone_e164": null
},
"parse_confidence": 0.87,
"clarification_questions": [
{
"field": "customer_name",
"question": "予約希望日の年を教えてください。"
},
{
"field": "customer_name",
"question": "予約名を教えてください。"
}
]
}Final outcome
{
"status": "needs_clarification",
"needsClarification": true
}Transition history
[
{
"id": "e3976c1c-32ef-490b-8840-628dfd6fd03d",
"bookingRequestId": "f2a51dbb-0c34-47f3-b187-6086defc2b19",
"fromStatus": "parsing",
"toStatus": "needs_clarification",
"reason": "clarification_required",
"metadataJson": {
"clarification_questions": [
{
"field": "customer_name",
"question": "予約希望日の年を教えてください。"
},
{
"field": "customer_name",
"question": "予約名を教えてください。"
}
]
},
"createdAt": "2026-03-07T03:58:10.732Z"
},
{
"id": "d77decf2-4e03-4597-845a-c9fb44cd340c",
"bookingRequestId": "f2a51dbb-0c34-47f3-b187-6086defc2b19",
"fromStatus": "received",
"toStatus": "parsing",
"reason": "parse_requested",
"metadataJson": {},
"createdAt": "2026-03-07T03:58:06.076Z"
},
{
"id": "341de261-2735-4d2f-924e-6c92ffbd1fe3",
"bookingRequestId": "f2a51dbb-0c34-47f3-b187-6086defc2b19",
"fromStatus": null,
"toStatus": "received",
"reason": "intake_received",
"metadataJson": {
"source_channel": "web"
},
"createdAt": "2026-03-07T03:57:59.890Z"
}
]Attempts
[]
Messages
[
{
"id": "15cc7e58-01ea-4b50-bb2e-e100d4b1b23c",
"bookingRequestId": "f2a51dbb-0c34-47f3-b187-6086defc2b19",
"direction": "inbound",
"channel": "web",
"subject": null,
"bodyText": "Book a table for 2 at Test Restaurant on March 15th at 7pm. Restaurant phone: +817040195734",
"providerId": null,
"deliveryStatus": "pending",
"createdAt": "2026-03-07T03:58:00.531Z"
}
]Call events
[]