Request f75b4b51-2154-4e9a-97e9-79b915815803
failed web
Book a table for 2 people under the name Pham at Test Restaurant on 2026-03-15 at 19:00. Restaurant phone: +817040195734
Parsed JSON
{
"policy": {
"record_call": false,
"max_attempts": 1,
"max_wait_seconds": 420,
"allow_alternative_dates": false,
"allow_alternative_times": true
},
"status": "received",
"channel": "web",
"user_id": "74c09fc0-297f-4445-a74f-d3ad7bf3059e",
"call_ready": true,
"request_id": "f75b4b51-2154-4e9a-97e9-79b915815803",
"restaurant": {
"language": "ja",
"phone_e164": "+817040195734",
"display_name": "Test Restaurant"
},
"booking_request": {
"timezone": "Asia/Tokyo",
"fallbacks": [],
"date_local": "2026-03-15",
"party_size": 2,
"time_local": "19:00",
"customer_name": "Pham",
"special_requests": [],
"customer_name_kana": null,
"callback_phone_e164": null
},
"parse_confidence": 0.98,
"clarification_questions": []
}Final outcome
{
"status": "failed",
"needsClarification": false
}Transition history
[
{
"id": "ec757693-ab92-4481-8e0b-826e90d55385",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"fromStatus": "calling",
"toStatus": "failed",
"reason": "voice_call_ended_failure",
"metadataJson": {
"reason": "policy_block"
},
"createdAt": "2026-03-07T04:56:41.932Z"
},
{
"id": "3789a3a0-8b93-4551-876e-27332ec927f7",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"fromStatus": "ready_to_call",
"toStatus": "calling",
"reason": "outbound_call_queued",
"metadataJson": {
"attempt_id": "89f2a162-3cd9-46c9-ad05-8dfba17d4e2d",
"attempt_no": 1,
"restaurant_phone_e164": "+817040195734"
},
"createdAt": "2026-03-07T04:55:46.057Z"
},
{
"id": "b9e97087-465e-4b43-8800-f491957dece1",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"fromStatus": "parsing",
"toStatus": "ready_to_call",
"reason": "parse_succeeded",
"metadataJson": {
"clarification_questions": []
},
"createdAt": "2026-03-07T04:55:43.573Z"
},
{
"id": "dd30f661-8a5e-44ab-b60e-bd5a3786a965",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"fromStatus": "received",
"toStatus": "parsing",
"reason": "parse_requested",
"metadataJson": {},
"createdAt": "2026-03-07T04:55:40.089Z"
},
{
"id": "bb7ff5a6-321e-4dfb-b2e2-29c5ca695a57",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"fromStatus": null,
"toStatus": "received",
"reason": "intake_received",
"metadataJson": {
"source_channel": "web"
},
"createdAt": "2026-03-07T04:55:38.011Z"
}
]Attempts
[
{
"id": "89f2a162-3cd9-46c9-ad05-8dfba17d4e2d",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"attemptNo": 1,
"restaurantPhoneE164": "+817040195734",
"twilioCallSid": "CA6025d09822b6a3e49d97bb30575cef1b",
"realtimeSessionId": null,
"status": "calling",
"outcomeCode": null,
"outcomeJson": null,
"startedAt": "2026-03-07T04:55:46.513Z",
"endedAt": null,
"createdAt": "2026-03-07T04:55:46.057Z",
"updatedAt": "2026-03-07T04:55:47.238Z"
}
]Messages
[
{
"id": "0190d327-1f30-44b8-acaa-a720291e6050",
"bookingRequestId": "f75b4b51-2154-4e9a-97e9-79b915815803",
"direction": "inbound",
"channel": "web",
"subject": null,
"bodyText": "Book a table for 2 people under the name Pham at Test Restaurant on 2026-03-15 at 19:00. Restaurant phone: +817040195734",
"providerId": null,
"deliveryStatus": "pending",
"createdAt": "2026-03-07T04:55:38.619Z"
}
]Call events
[
{
"id": "fb4cb21b-599b-4a3a-972d-cfc4a34bf96e",
"bookingAttemptId": "89f2a162-3cd9-46c9-ad05-8dfba17d4e2d",
"eventType": "voice.tool.end_call",
"payloadJson": {
"reason": "policy_block"
},
"createdAt": "2026-03-07T04:56:41.729Z"
}
]